We are seeking a talented and motivated Quality Assurance Assessor to join our highly skilled team. As a Quality Assurance Assessor, you will be involved in 1st Line assurance within Secured Lending, reviewing our customer interactions and processes, ensuring good customer outcomes are achieved and that our people adhere to internal policies and regulatory requirements.
Requirements
- Conduct end to end quality assurance reviews of secured lending applications
- Maintain accurate records of completed QA checks and actions required to rectify any issues or risks
- Prepare detailed reports on quality findings and present them to senior management
- Support the initial and ongoing supervision and sign off for trainee Advisors
- Identify process improvements to drive business efficiencies and enhance customer experience
- Support training initiatives to enhance the quality and compliance awareness of team members
- Assist with call calibration sessions to ensure that quality and compliance are scored accurately and consistently throughout
- Identify discrepancies, risks, and areas of improvement in lending processes and recommend corrective actions
- Collaborate with advisors, case managers, management, and other stakeholders to maintain a robust quality framework
- Stay up to date with industry regulations and best practices, ensuring all processes align with the latest standards
Benefits
- Annual salary of £30k - £35K
- Hybrid working (3 days in the office and 2 days from home)
- Flexible working arrangements to support a healthy work-life balance
- 33 days holiday inclusive of bank holidays
- Supportive team environment with opportunities for career advancement
- Salary sacrifice pension scheme
- Healthcare cash plan with separate balance for dependents
- Life assurance x 2
- Holiday buy & sell scheme
- Cycle to work scheme
- Birthday off + takeaway on us
- Enhanced maternity, adoption or paternity leave
- Enhanced sick pay + income protection for up to 2 years
- Casual and gender-neutral dress policy
- Access to a range of retailer discounts through our various providers
- Fun and inclusive work environment with regular team incentives
