IT Service Desk Specialist - Level II (DHA Great Lakes)

Clearwaters.IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team, providing top-tier technical support to end-users, resolving complex issues and contributing to an exceptional service delivery experience.

Requirements

• Respond to and resolve Level II service desk tickets escalated from Level I support.
• Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions.
• Collaborate with IT teams to ensure incidents are quickly and effectively managed.

Benefits

• Health, dental and vision insurance
• 401(k) with company match
• Paid time off (PTO) for vacation, sick leave, and personal days
• Professional development reimbursement
• Life insurance
• Disability insurance
• Employee assistance programs