Client Success Manager (Conferences & Events)

Climate Action is seeking a Client Success Manager to manage and grow relationships with key partners, ensuring a high-quality experience that creates measurable value for both partners and Climate Action. The role involves account management, onboarding, and collaboration with internal departments to deliver outstanding client satisfaction.

Requirements

• Account management for key clients to ensure contractual obligations are met, client satisfaction is improved, and retention is enhanced
• Conduct onboarding calls with partners
• Create and maintain campaign trackers, outlining deliverables and deadlines
• Create and update key resources and collateral for partners
• Maintain accurate records of client contact details and engagement, collating and distributing inbound leads

Benefits

• Generous and achievable bonus scheme
• 23 days annual leave plus bank holidays
• An additional day's leave to celebrate your birthday
• Hybrid working – 2 days remote (3 days in our Victoria WeWork offices)
• 10 additional flexible remote working dates after probation
• Ethical pension plan with 3% employers' contribution
• WeWork wellbeing benefits such as yoga sessions and meditation, Barista, community bar, table tennis, showers, and ability to bring your pet to work
• Benenden Health Scheme