Premium Technical Support Engineer - CDN

Cloudflare is seeking an experienced Technical Support Engineer for CDN to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's CDN solutions with confidence.

Requirements

• Minimum 4 years experience working as a Technical Support Engineer / Sr. Support Engineer supporting networking or web security products
• Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers
• Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Strong understanding of network protocols, including TCP/IP, DNS, HTTP/S, and BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass
• Proven experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels, and performing packet capture analysis
• Confident with command line and tools, including curl, dig, traceroute, openssl, git
• Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
• You are competent writing scripts in Bash, Python, JavaScript or other scripting language
• You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
• Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience)
• Relevant certifications such as CISSP, GCIA GCIH, GCFA, GCFE or equivalent

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance