Customer Success Manager, Enterprise
ClutchUnited States
Posted September 9, 2025
Full Time
About the Company
Clutch is a digital platform for credit unions offering seamless account opening, frictionless loan applications, perpetual pre-approval, and recapture efforts. The company drives member growth, boosts profitability, and reduces loan production costs through efficiency gains. Clutch stands out by fostering direct engagement with credit union leaders to understand their needs and goals.
Job Description
Clutch is seeking a Customer Success Manager for their Enterprise segment to own and manage a portfolio of mid-market customers, including key Credit Unions. The role involves onboarding, adoption, and value realization, requiring a strategic partnership approach with both technical and executive stakeholders. This is a remote, full-time position in the US, open to US-based candidates with a small share of travel.
Requirements
- 5+ years of experience as Customer Success Manager
- Experience managing a portfolio of mid-market B2B accounts
- Executive presence and ability to guide senior stakeholders
- Data fluency and analytical skills
- Commercial acumen and sales experience
Benefits
- Remote Flexibility
- Home Office Setup
- Paid Time Off
- Stock Options
- Health Coverage
