Customer Success Manager, Enterprise
Muck RackUnited States
Posted September 19, 2025
85000 - 120000 USD year
Full Time
About the Company
Muck Rack is a leading AI-powered PR software company that offers media database, monitoring, and reporting tools for seamless team collaboration, pitching, and measurement. With the most accurate data from journalists, Muck Rack helps nearly 6,000 companies worldwide analyze their media relations impact. The platform also provides free tools for journalists to showcase portfolios and measure story influence.
Job Description
Muck Rack is seeking a Customer Success Manager to drive growth and secure renewals within their enterprise customer segment. This role involves providing product expertise, managing the customer lifecycle, negotiating contracts, and building a strong network. The company prioritizes customer happiness, resilience, and a collaborative work environment. They have received numerous awards from recognized organizations.
Requirements
- 5+ years in Customer Success or Account Management within a B2B SaaS environment
- Expertise in overseeing the entire customer lifecycle
- True consultative selling experience with a proven track record
- Background in contract management and negotiation
- Experience in overseeing the customer lifecycle
- Executive presence and strategic acumen
- Precise and confident communication skills
- Ability to leverage data for strategic decision making
- Flexibility to adapt to changing priorities
Benefits
- Home office stipend, phone, and internet reimbursement
- Coworking membership
- Competitive salary
- Annual reviews
- Standardized bonus structure
- Health insurance
- Wellness stipends
- Paid time off
- Equity opportunities
