Enterprise Customer Success Manager
CaptivateIQRaleigh, North Carolina, United States • Nashville, Tennessee, United States • Toronto, Ontario, Canada • Austin, Texas, United States
Posted August 5, 2022
120000 - 145000 USD year
Full Time
About the Company
CaptivateIQ is a leading provider of sales commission automation solutions, offering a flexible and scalable platform to manage complex, variable-based commission plans. By centralizing data from disparate sources and providing powerful reporting and analysis tools, CaptivateIQ helps companies streamline their sales commissions process, reduce errors, and enhance sales performance. Trusted by industry leaders like Shutterstock and Gong, the company's innovative approach sets it apart in the SaaS space.
Job Description
CaptivateIQ is seeking an Enterprise Customer Success Manager to serve as the trusted advisor to its largest global customers, typically 2000+ employees and with multi-million-dollar compensation programs. The CSM will manage the full customer lifecycle, drive growth through strategic planning, and proactively manage churn risk. They work cross-functionally with Sales, Product, Support, and Professional Services to align on business outcomes.
Requirements
- 7+ years of progressive experience in Customer Success or Account Management within a B2B SaaS
- Proven success driving measurable customer outcomes, renewals, and expansions within large, global organizations.
- Strong executive presence and consultative storytelling skills
- Demonstrated technical curiosity and comfort engaging in product architecture, integrations, and workflow automation
Benefits
- 100% of medical, dental, and vision covered
- Flexible vacation days and quarterly mental health days
- One-time expense on your 1-year work anniversary
- Annual stipends for professional development
- 401k plan
- Newest Apple products
- Employee Resource Groups
