Seller Support Specialist (French-speaking) - Global e-Commerce
ConcentrixLisbon, Portugal
Posted October 16, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Concentrix is a global technology and services leader that powers the brands of the future. As a Seller Support Specialist in Lisbon, Portugal, you will support clients' different areas of social media and participate in service improvements.
Requirements
- Investigate and resolve issues reported by buyers/sellers/customers/creators
- Review reported issues within agreed turnaround times and standards of quality
- Escalate issues to the client in accordance with the MSA and this SOW on knowledge base
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey
- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
Benefits
- Competitive salary (base and additional bonuses)
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs