We are seeking a Technical Associate to provide technical support and research for the delivery of SSD products and solutions. This role requires an adaptable and proactive team player with strong communication skills.
Requirements
- Associate's Degree in Information Technology, Computer Science, or a related field
- Basic understanding of computer hardware, operating systems (Windows, Linux), and common software applications
- Working knowledge of networking concepts including TCP/IP, DNS, VPNs, subnets, and basic routing
- Excellent analytical skills to diagnose technical issues and identify solutions
- Clear and concise communication to explain technical concepts to non-technical users, both verbally and in writing
- Ability to provide excellent customer service, handling inquiries with patience and professionalism
- Willingness to travel and work on-site at customer locations as needed
- Willingness to learn and be cross-trained across multiple technical disciplines
Benefits
- Competitive compensation
- Benefits packages
- Opportunities for professional development and growth