Technical Associate

We are seeking a Technical Associate to provide technical support and research for the delivery of SSD products and solutions. This role requires an adaptable and proactive team player with strong communication skills.

Requirements

• Associate's Degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, operating systems (Windows, Linux), and common software applications
• Working knowledge of networking concepts including TCP/IP, DNS, VPNs, subnets, and basic routing
• Excellent analytical skills to diagnose technical issues and identify solutions
• Clear and concise communication to explain technical concepts to non-technical users, both verbally and in writing
• Ability to provide excellent customer service, handling inquiries with patience and professionalism
• Willingness to travel and work on-site at customer locations as needed
• Willingness to learn and be cross-trained across multiple technical disciplines

Benefits

• Competitive compensation
• Benefits packages
• Opportunities for professional development and growth