Customer Operations Executive

We are seeking a highly motivated and skilled customer operations executive to join our dynamic team. As a Customer Operations Executive, you will be responsible for responding to telephone calls, emails, and live chat inquiries from our members.

Requirements

• Experience working in a customer service role, ideally within the e-commerce or fintech space
• Able to communicate effectively both verbally and in writing
• Creative problem solver with a sense of humour
• Excellent interpersonal skills
• Strong IT skills and experience with software such as Dixa or Zendesk
• Able to analyse problems and find positive solutions
• Understanding of the link between customer service and retention
• Experience with consumer finance is beneficial
• Ability to be flexible with work times
• Willingness to work as part of a team
• Attention to detail and accuracy
• Friendly yet professional writing manner
• Confidence-building rapport with a customer over the phone