L2 Support Team Lead

CUBE is a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.

Requirements

• Minimum 4 years of experience in IT technical support roles
• Strong technical knowledge of Windows and Linux operating systems
• Solid understanding of network protocols (TCP/IP, DNS, DHCP) and basic networking concepts
• Hands-on experience with virtualization tools such as VMware
• Exposure to cloud environments such as AWS or Microsoft Azure
• Scripting skills in PowerShell and/or Python for automation and task efficiency
• Familiarity with system monitoring tools (e.g., Nagios, New Relic) and alert handling best practices
• Understanding of ITIL principles and practices, particularly in incident and problem management
• Strong diagnostic and analytical thinking, with the ability to remain calm and effective under pressure
• Excellent communication and interpersonal skills to work collaboratively across teams and with stakeholders

Benefits

• Equal opportunity employer
• Diversity and inclusion
• Commitment to creating an inclusive environment for all employees