Hiring L2 Support Expert
Two95 International Inc.Kuala Lumpur, Kuala Lumpur, Malaysia
Posted October 28, 2021
Full Time
About the Company
Two95 International Inc. is a leading global technology firm specializing in cutting-edge enterprise solutions spanning Digital Transformation, Cybersecurity, Edge Computing, Cloud and GenAI. Our innovative services evolve with the ever-changing landscape of technology, empowering businesses to thrive in the digital era. With a diverse client base encompassing Fortune 500 corporations and mid-market enterprises across various industries and geographies, we deliver tailored solutions that drive growth, efficiency, and success..
Job Description
The L2 Support Expert is a technology-focused role within the Global Customer Support team, responsible for providing support on various platforms, including no-SQL databases, Linux/UNIX systems, and RESTful APIs. The role requires strong troubleshooting skills and the ability to advocate for the customer, manage tasks, and mentor L1 support specialists.
Requirements
- Ability to keep Customer at the forefront of all requests
- Understanding of product configurations
- Troubleshooting and resolution of system issues
- Escalating issues to appropriate levels
- Updating and managing Knowledge base
- Managing escalation process for L1 team
- Mentoring technical support specialists
- Tracking task completion under SLAs
