Customer Success Specialist - Temp-to-hire

This role plays an integral part in creating an exceptional experience for our patients and is focused on providing knowledgeable, empathetic, and timely resolutions via email, chat & phone communications. The ideal candidate for this position loves helping others, exudes an optimistic mindset, and has the ability to thrive in a fast-paced, ever-changing work environment.

Requirements

• Deliver empathetic, personalized, detail-oriented solutions to our patients via Customer Success channels of communication
• Practice active listening, patience, and empathy when addressing patient needs
• Troubleshoot and creatively resolve patient issues with the utmost care and respect

Benefits

• Competitive compensation
• Employee donation matching program
• Culture Committee and employee resource groups for virtual and in-person connectivity
• Complimentary VIP Subscription to Curology or Agency, plus online retail discount