Customer Success Specialist - Temp-to-hire

This role plays an integral part in creating an exceptional experience for our patients and is focused on providing knowledgeable, empathetic, and timely resolutions via email, chat & phone communications. The ideal candidate for this position loves helping others, exudes an optimistic mindset, and has the ability to thrive in a fast-paced, ever-changing work environment.

Requirements

• Deliver empathetic, personalized, detail-oriented solutions to our patients via Customer Success channels of communication (incl. Email, SMS, Live Chat, Phone & Social)
• Practice active listening, patience, and empathy when addressing patient needs
• Use problem-solving and analytical skills to follow proper steps, complete tasks, and communicate correct information to patients
• Troubleshoot and creatively resolve patient issues with the utmost care and respect
• Maintain knowledge of Curology product offerings and Customer Success best practices
• Collaborate with team members to provide the optimal patient experience
• Share patient feedback and insights to team members and leaders in order to continuously improve and evolve the patient experience
• Meet productivity, customer satisfaction and quality standards as outlined by leadership
• Build effective cross-functional partnerships required to support a seamless patient experience
• Exude a positive mindset to promote a happy team culture and an outstanding patient experience

Benefits

• Competitive compensation
• Employee donation matching program
• Culture Committee and employee resource groups for virtual and in-person connectivity
• Complimentary VIP Subscription to Curology or Agency, plus online retail discount