Customer Journey Specialist, Americas

We are looking for a Customer Journey Specialist at Customer.io, where you’ll be the bridge between new trial users and long-term, successful customers in our self-serve tier.

Requirements

• 1+ years of experience in a customer-facing SaaS role
• Proven ability to build relationships, understand customer needs, and guide them toward solutions
• Comfort working with CRM and engagement tools
• Strong written and verbal communication skills
• A proactive mindset

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums
• 16 weeks paid parental leave
• unlimited PTO
• stipends for remote work and wellness
• professional development budget