Technical Support Engineer
Customer.ioNew South Wales, Australia • •
Posted December 10, 2025
70000 - 70000 USD year
Full Time
About the Company
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Job Description
We are looking for a Technical Support Engineer to join our team based in Australia. As a Technical Support Engineer, you will communicate directly with our customers via our Support Center and work on process improvement, conduct regular touch points with our Product and Customer Success teams, and help new and existing customers get up and running with our product.
Requirements
- Located in Australia with an expected start time of 9am or 10am AEDT
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a SaaS company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget