Technical Support Engineer
Customer.ioArkansas, United States
Posted November 26, 2025
70000 - 70000 USD year
Full Time
About the Company
Customer.io is a platform that helps teams send smarter, more relevant messages using real-time behavioral data.
Job Description
Customer.io is looking for a Technical Support Engineer to join their team based in North America. The role involves communicating with customers via the Support Center, triaging support tickets, and working on process improvement.
Requirements
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a SaaS company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget