IT Support Specialist
CyaraHyderabad, Telangana, India
Posted October 14, 2025
Full Time
About the Company
Cyara is a leader in customer experience (CX) transformation, offering an AI-based platform that optimizes interactions across voice, video, digital, and chatbot channels. With services like IVR testing, contact center monitoring, and CX assurance, Cyara helps businesses enhance customer journeys while reducing costs and minimizing risks. The company's commitment to innovation and excellence is reflected in its 96% customer retention rate and world-class Net Promoter Score (NPS), making it a trusted partner for global brands seeking to deliver exceptional CX at scale.
Job Description
Cyara is a leading Automated CX Assurance Platform provider, focusing on speeding customer journeys and reducing defects. They are seeking an IT Support Specialist to join their dynamic team and provide high-quality support to customers. The role involves troubleshooting, resolving hardware and software issues, and maintaining accurate records of support activities.
Requirements
- Act as the 1st line of IT support within the company and be flexible for rotational shifts.
- Troubleshoot and support wireless and wired networks.
- Windows and macOS troubleshooting.
- Manage and prioritize multiple support requests.
- Maintain accurate records of support activities.
- Assist in onboarding new employees with IT setup and orientation.
