Senior Value Consultant
CyaraColorado, United States
Posted October 23, 2025
170000 - 210000 USD year
Full Time
About the Company
Cyara is a leader in customer experience (CX) transformation, offering an AI-based platform that optimizes interactions across voice, video, digital, and chatbot channels. With services like IVR testing, contact center monitoring, and CX assurance, Cyara helps businesses enhance customer journeys while reducing costs and minimizing risks. The company's commitment to innovation and excellence is reflected in its 96% customer retention rate and world-class Net Promoter Score (NPS), making it a trusted partner for global brands seeking to deliver exceptional CX at scale.
Job Description
Cyara is a leading Automated CX Assurance Platform provider helping brands deliver better customer experiences. The Senior Value Consultant will analyze customer data, create business cases, and partner with sales, customer success, and product teams to showcase the value of the platform. They will drive adoption, renewals, and revenue growth, leveraging data-driven insights. The company emphasizes DEIB principles and continuous improvement.
Requirements
- 6+ years of experience in Value Consulting, Value Engineering, Value Management Office (VMO) in a SaaS environment.
- 10+ years of experience in Value Engineering, Value Consulting, Value Management Office (VMO), Sales Consulting, Customer Success, Business Consulting, Management Consulting, Corporate Strategy or Financial Analysis.
- Experience building or growing a Value Consulting function from early stages.
- Strong financial modeling and data analysis skills.
- Ability to extract and interpret customer data.
- Strong executive presence
- Experience collaborating with Sales, Customer Success, and Finance teams.
Benefits
- Competitive compensation
- Flexible work environment
- Inclusive work culture
- Performance-driven culture
- Opportunities for continuous improvement