Temporary Team Manager Customer Services the Netherlands
CygnificAmsterdam, North Holland, Netherlands
Posted January 7, 2026
44000 - 63000 EUR
Full Time
About the Company
Cygnific delivers premium, 24/7 customer service and experience solutions to global brands such as KLM, Air France, Rituals, and Sunweb. With over 1,800 multilingual experts across four locations, the company acts as an extension of its clients’ teams, providing tailored support that preserves each brand’s unique voice. Its portfolio spans customer service, sales, journey mapping, social media, retail, automotive, travel & leisure, and healthcare, enabling seamless, personalised interactions across touchpoints. Cygnific’s distinct advantage lies in its ability to blend deep industry expertise with a scalable, brand-centric approach, turning everyday customer interactions into lasting relationships.
Job Description
We are looking for a Team Manager who is energised by coaching people, optimising processes, and fostering a culture of collaboration, quality, and growth. The role involves driving team development, performance, and engagement, and translating strategic goals into actionable plans.
Requirements
- Hbo working and thinking level
- At least 3 years of experience in a (call centre) people management or team coaching role, preferably in a service-oriented environment
- Strong sense of ownership, structure and adaptability
- Results oriented, experience with KPIs is a must
- Proactive, hands-on, and always looking to support your team and improve how things are done
- Ability to switch easily between strategy, operations and people matters
- Clear communication in both Dutch and English
Benefits
- Hybrid working model
- Great focus on development: workshops, training and growth opportunities
- Social events
