Team Manager B2B Support
Eneco eMobilityRotterdam, South Holland, Netherlands • Antwerp, Belgium
Posted June 11, 2025
44496 - 68616 EUR
Full Time
About the Company
Eneco eMobility is a company that seizes opportunities and values experimentation, offering a dynamic and challenging work environment.
Job Description
As Team Manager B2B Support, you are responsible for leading the business customer care team in Rotterdam and Mechelen, connecting daily operations with broader commercial and strategic objectives. You will position Customer Care as a full-fledged business partner that contributes to customer satisfaction, process optimization, commercial growth, and long-term relationships.
Requirements
- Leading, coaching, and developing a business customer care team
- Managing daily operations based on clear KPIs and translating strategic objectives into concrete action plans and results
- Initiating and implementing structural improvements in processes, workflows, and service levels
- Representing Customer Care in strategic discussions
- Leading a team of 2 locations in Rotterdam and Mechelen
- Collaborating with commercial and operational departments to achieve integrated, customer-oriented solutions
Benefits
- Attractive working conditions
- Annual 5% development budget
- Hybrid working arrangement
- Working in the heart of Rotterdam and Mechelen
- Focus on professional challenges, balance, and fun
- Attractive extralegal benefits
- € 3,708 - € 5,718 gross per month based on 40 hours
