Strategy & Operations Manager

Dandy is hiring a Strategy & Operations Manager to build the operational backbone that allows our business to scale. This person will identify the incremental systems and infrastructure required to move from a scrappy, manual operation to a repeatable, high-efficiency machine — and then build those systems.

Requirements

• Own TC operations end-to-end: daily routing, pod structure, productivity tracking, quality standards, and capacity planning
• Build the operational infrastructure — routing logic, productivity tracking, reporting, and capacity planning — that allows the TC team to scale efficiently
• Identify bottlenecks across our core operational workflows and design scalable solutions, partnering with Product and Engineering to automate and streamline where possible
• Build the performance management system for our treatment coordinators — define what a great day looks like, establish clear metrics, and create the accountability infrastructure to enforce them
• Build scalable SOPs and playbooks that codify institutional knowledge and allow the operation to grow without relying on any single person
• Partner with Recruiting and Enablement to build a TC hiring and ramp playbook that improves quality, reduces turnover, and scales hiring velocity

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off