Technical Support Engineer 1
DatadogJapan
Posted July 30, 2025
Full Time
About the Company
Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.
Job Description
Join Datadog's Technical Solutions team as a Technical Support Engineer 1. Engage with customers via multiple channels, reproduce technical issues, and dive into Datadog's 400+ integrations. Work from a Datadog office 3 days a week and enjoy best-in-breed onboarding, generous global benefits, and continuous professional development.
Requirements
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Experienced using Zendesk, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and/or programming experience
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing