Customer Engagement Specialist

We are looking for a Customer Engagement Specialist to strengthen relationships with our customers, increase product adoption, and ensure long-term satisfaction and retention.

Requirements

• Build and maintain strong relationships with B2B customers across various industries
• Proactively engage customers to drive product adoption and maximise value realisation
• Monitor customer health metrics and take action to mitigate churn risk
• Identify expansion and upsell opportunities in collaboration with Sales and Account Management
• Lead customer check-ins and product update sessions
• Collect and synthesise customer feedback to share with Product and Marketing teams
• Lead self-service onboarding journeys, including in-app guides, email sequences, and live group sessions
• Create engagement campaigns to increase feature adoption and overall platform usage
• Develop actionable, use-case-driven content to increase feature adoption
• Maintain accurate customer records in Salesforce and customer success tools

Benefits

• Flexible work schedule
• Mental Health support with Auntie
• Personal budget for home office equipment
• Personal development plans as standard, allowing you to develop the skills you think are most important to succeed in your role, as well as regular 1-1s and group training