Customer Success Manager
Product Marketing AllianceLondon, England, United Kingdom
Posted January 9, 2026
35000 - 38000 GBP
Full Time
About the Company
The Alliance is leading the way in digital communities, with over 70,000 professionals part of their communities.
Job Description
The Alliance is hiring a Customer Success Manager to join their team. The role involves working with sales, product, and community teams to ensure members achieve their goals and derive maximum value from their offerings.
Requirements
- Proven experience in a B2B customer success
- Solid previous use of CRM (e.g. Intercom)
- Experience engaging customers at scale
- Highly organised
- Comfortable owning your own workload and holding others accountable
- Strong communicator
- Team player
- Adaptable
- Creative problem-solver
- Tech-savvy
Benefits
- Enhanced paid holiday
- Private Medical & Dental Insurance
- Life Insurance
- Flexible hours policy
- Perks-at-work discounts
- Extensive tech gear kit
- On-demand therapy, coaching & mental fitness
- Heavily subsidised gym membership
- Cycle to work & Workplace Nursery schemes
- Flexible benefits
- Personal L&D budget
- Volunteer & L&D Days
