Digital Engagement Manager

At Definitive Healthcare, we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. The Digital Engagement Manager will play a critical role in managing, renewing, and expanding customers on our Population Intelligence platform.

Requirements

• 5+ years experience in customer success, account management, or digital media/advertising technology, with experience supporting agency customers
• Background in healthcare marketing, healthcare data or SaaS strongly preferred
• Proven ability to manage customer relationships, drive renewals, and grow accounts
• Strong understanding of digital audience activation, campaign workflows and multi-channel campaign execution
• Excellent communication skills, with the ability to simplify complex concepts for non-technical stakeholders
• Strong analytical skills with the ability to translate complex data into actionable insights
• Familiarity with analytics tools, CRM systems, and healthcare privacy/compliance standards
• Comfortable in a fast-paced, cross-functional environment with a start-up mindset

Benefits

• Medical, dental, and vision coverage
• Unlimited paid time off
• 401(k) plan with employer contribution