Advanced Support Engineer I
DelineaUnited Kingdom
Posted January 21, 2026
Full Time
About the Company
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise.
Job Description
Delinea is seeking an Advanced Support Engineer I to join their Global Technical Support team. The ideal candidate will have technical expertise, escalated customer management, and problem-solving abilities across Delinea products/Platforms.
Requirements
- Proven experience in enterprise-level customer support, technical support, and/or advanced troubleshooting roles for software solutions
- Exceptional customer and case management skills
- Strong ability to work with difficult or frustrated customers
- Knowledge of networking protocols and troubleshooting
- Solid understanding of the product’s operating system
- Working knowledge of software code debugging principles and techniques
- Excellent English written and verbal communication skills
Benefits
- Competitive salaries
- Meaningful bonus program
- Excellent benefits
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
