Desktop Support Technician
DewpointLocation not specified
Posted January 28, 2026
Full Time
About the Company
Dewpoint, founded in 1996 and based in Lansing, Michigan, specializes in strategic technology planning and managed IT services that help organizations optimize infrastructure and secure operations. The firm offers a full spectrum of digital IT transformation services— including portfolio, program, and project management, as well as strategy, design, and implementation—alongside cybersecurity and infrastructure solutions. Dewpoint’s service‑based approach is built on a proven track record of maximizing resources and positioning clients for long‑term success. With a focus on the Midwest and nationwide markets, the company combines deep industry expertise with a collaborative culture that prioritizes client outcomes.
Job Description
Provide technical support for desktop infrastructure, install PCs, networks, and peripherals, and troubleshoot technical problems.
Requirements
- Minimum 1-4 years' experience as a Desktop Support Engineer
- Elevated analytical and troubleshooting skills
- Elevated verbal, written, communication skills
- Self-starter and level of professionalism
- Elevated experience with Windows 10 OS
- Elevated experience using ITSM ticketing tool
- Elevated customer service experience
- Elevated language and Communications Skills
- Demonstrates elevated problem-Solving techniques
- Strong customer service orientation
- Solid understanding of computer support and troubleshooting
- Demonstrated ability to work in a team-oriented environment
- Bachelor's degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree
Benefits
- Retirement Plan
- 401k Matching
