Customer Success Manager, Enterprise Accounts

Dialpad is a leading AI-powered customer communications platform seeking a Customer Success Manager to join their Enterprise Accounts team. The role involves leading customers through their journey from acquisition to retention, building strong relationships, and ensuring they maximize the value of Dialpad products. This position offers the opportunity to work in both Austin and Denver and contributes to the company's mission of making customers and their employees succeed.

Requirements

• 8+ years of relevant experience working at a SaaS company
• Experience working with Telecommunications and Contact Center space (UcaaS/CcaaS)
• Experience and comfort interacting with and influencing C-level executives
• Referenceable experience in working with large Enterprise customers
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills
• Strong analytical and problem-solving skills
• Willingness to work in a dynamic startup
• Ability to work cross-departmentally

Benefits

• Competitive benefits
• Robust training program
• Inclusive work environment
• Exceptional culture
• Great Place to Work certification