Senior Account Manager

Develops and implements a comprehensive strategy that maximizes DN’s opportunities across product lines or services. The ideal candidate must have talent in solutions selling, experience in payment systems and customer service preferably in the Financial Services industry.

Requirements

• Managing all stages of the sales process, from prospecting to negotiation and closing deals
• Developing and nurturing customer relationships at all levels of the customer’s organization from operations to C-suite.
• Keenly tracks and understands customer’s strategy along with economic and industry activity and understands its implications on customer business
• Proactively engages with customer challenges and opportunities drawing on past experience and multiple perspectives to determine creative solutions.
• Building and executing an Account Plan that includes both transactional and strategic initiatives to grow our presence and share in the account.
• Developing Value Propositions that meet the client’s business needs and converts these propositions into opportunities
• Mentoring and guiding project managers/leads & team members, working with the customer, to ensure that they are delivering a professional, high quality, high value & responsive service experience to the client
• Managing client expectations, provide updates to their senior management, participate in steering review meetings
• Ensuring clear and timely communication and reporting of status of engagements to internal and external stakeholders
• Managing when required the commercial aspect of client relationships e.g.: contract negotiations, proposals, licensing, project and, or variation type agreements
• Delegating where appropriate or necessary, diligently completing and always managing all administrative related tasks linked to Sales and Account