Contact Center & Customer Experience Trainer
Digicel GroupParamaribo, Suriname
Posted January 10, 2026
Full Time
About the Company
Digicel Group is a leading total communications and entertainment provider serving over 14 million customers across the Caribbean, Central America, and Asia Pacific. The company offers cutting-edge mobile services, superfast broadband, and high-quality home entertainment through its advanced fiber network. Driven by innovative technology and a dedicated workforce, Digicel also prioritizes community empowerment and sustainability.
Job Description
The Contact Center & Customer Experience Trainer is responsible for designing and conducting training programs for new hire and experienced employees in the customer care function. The trainer ensures employees are knowledgeable about products, services, and customer service practices, and develops training materials that align with industry best practices.
Requirements
- Minimum of 2 years' experience in customer service and/or sales environment
- Certification in eLearning, adult education, and training (preferred)
- Familiarity with learning management platforms (e.g. Google Classrooms, Blackboard, Miro)
- Excellent knowledge of sales techniques and customer service best practices
- Strong analytical and problem-solving skills
- Strong teaching and mentoring skills
- Good communication, interpersonal, and conflict resolution skills
- Ability to provide leadership in a fast-paced and stressful work environment
Benefits
- Professional development opportunities
- Competitive salary and benefits
- Opportunities for advancement