Team Manager Account Management SMB (x/f/m)

Doctolib is seeking an experienced Account Management Team Lead to support their Customer Success Team in ensuring existing customers are successful with their software. The role involves building and leading a high-performing team, providing customer support, developing loyalty strategies, and implementing upsell initiatives, all while focusing on long-term customer satisfaction.

Requirements

• At least 2 years of professional experience as a manager in Account Management
• Technical affinity and understanding of digital platforms and tools
• Excellent interpersonal skills and the ability to communicate effectively with customers and other departments as well as international teams
• Ability to work in a fast-paced environment and set priorities
• Fluent German and English skills

Benefits

• Company pension plan with great benefits
• Quarterly bonus
• Competitive salary package
• 28 vacation days + 1 day additionally for each full employment calendar year (max. 30 days)
• The Doctolib Parent Care Program, which includes extra parental leave (1 month)
• Solidarity Days: 2 days per year to support charities in the healthcare sector
• Mental well-being through access to coaches and psychologists in cooperation with external partners
• Flexible working time model that enables hybrid and office-based working
• Reimbursement of public transport costs
• Food budget and healthy snacks in the office
• Subsidized sports program with our partner Urban Sports Club