Customer Success Manager

We are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital. As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients.

Requirements

• 2-3 years of managing a client portfolio
• Proven experience in key account management, managing high value, strategic accounts, or relevant experience within the tech sector
• Experience managing accounts throughout the full life cycle
• Ability to multitask, prioritize, and manage time efficiently
• Proven record of delivering positive net churn
• Goal-oriented, organized, and efficient
• Encouraging to team and staff; able to mentor and lead
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Skilled in problem-solving and negotiation to maximize growth and minimize churn

Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward