Teamleitung Kundenservice (m/w/d)
DS GroupMecklenburg-Vorpommern, Germany
Posted December 17, 2025
Full Time
About the Company
DS Group is a multi-business conglomerate founded in 1929, specializing in Fast Moving Consumer Goods (FMCG) with a strong presence both domestically and internationally. The company offers a wide range of products including mouth fresheners, dairy, confectionery, tobacco, hospitality, and agro-forestry, under renowned brands such as Rajnigandha and Catch. DS Group is committed to quality and innovation, driven by a culture of corporate social responsibility focused on water conservation, livelihood improvement, and education.
Job Description
We are looking for a Team Lead Customer Service (m/w/d) in full-time at our location in Gallin. As a team lead, you will be responsible for professional and disciplinary leadership of the customer service team, analysis and reorganization of internal processes, complaint management, and customer service.
Requirements
- Completed commercial training or a comparable qualification
- Several years of experience in customer service, ideally with leadership experience desirable
- Fluent German language skills and good English language skills desirable
- Safe handling of the common MS-Office applications (Word, Excel, Outlook)
- Communication skills in customer contact in word and writing
- High service orientation and sense of responsibility
Benefits
- Unlimited employment contract
- Hybrid work & flexible trust-based working hours
- Contribution to occupational pension provision
- JobRad leasing
- Fresh fruit, specialty coffee and tea, and water for free
- Group accident insurance
- Exclusive employee discounts
