eClinicalWorks is a healthcare IT company providing comprehensive, cloud-based EHR/PRM solutions. We're seeking a Strategic Account Manager to ensure our clients are on the latest versions of our platform and to build and manage client relationships.
Requirements
- Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite
- Ensure clients are on the latest versions of eClinicalWorks and healow Product suite
- Manage assigned client/s accounts, and act as a backup – as needed
- Maintain product knowledge and demonstrate product knowledge to clients
- Keep abreast of Healthcare IT Industry knowledge
- Responsible for on-site client visits or conferences, if applicable
- Report any incidents related to HIPAA, Patient Safety, Regulatory and Certification, Security & Privacy instances on a timely basis
- Record and respond timely to client feedback
- Plan deployment of any critical patient safety or regulatory patches
- Complete and maintain all patient safety, regulatory and compliance trainings on time
- Completion of all required SAM Department trainings
- Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable
- Perform other duties as assigned
Benefits
- 18 days of Paid Time Off per year which scales based on tenure
- 9 Paid Holidays and 1 Floating Holiday
- Insurance for eligible employees including medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
- 401(k) plan with a Company safe harbor contribution
- Flexible Spending Account for Health Care and Dependent Care for eligible employees
- Limited personal leave
- Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
- Annual discretionary bonus for eligible employees