Strategic Account Manager

eClinicalWorks is a healthcare IT company providing comprehensive, cloud-based EHR/PRM solutions. We're seeking a Strategic Account Manager to ensure our clients are on the latest versions of our platform and to build and manage client relationships.

Requirements

• Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite
• Ensure clients are on the latest versions of eClinicalWorks and healow Product suite
• Manage assigned client/s accounts, and act as a backup – as needed
• Maintain product knowledge and demonstrate product knowledge to clients
• Keep abreast of Healthcare IT Industry knowledge
• Responsible for on-site client visits or conferences, if applicable
• Report any incidents related to HIPAA, Patient Safety, Regulatory and Certification, Security & Privacy instances on a timely basis
• Record and respond timely to client feedback
• Plan deployment of any critical patient safety or regulatory patches
• Complete and maintain all patient safety, regulatory and compliance trainings on time
• Completion of all required SAM Department trainings
• Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable
• Perform other duties as assigned

Benefits

• 18 days of Paid Time Off per year which scales based on tenure
• 9 Paid Holidays and 1 Floating Holiday
• Insurance for eligible employees including medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
• 401(k) plan with a Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• Limited personal leave
• Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
• Annual discretionary bonus for eligible employees