Team Lead - Operations

Ecorgy Solutions is transforming home-based patient care in the US Healthcare industry by leveraging skilled professionals and technology. The Team Lead - Operations will oversee daily operations, monitor SLAs, and collaborate with teams to improve efficiency and customer satisfaction. They will be responsible for ensuring accurate and timely delivery of customer requests.

Requirements

• Supervise and support day-to-day operations of the team.
• Monitor SLAs, allocate daily tasks, track team productivity, and maintain operational TATs.
• Facilitate effective communication between onsite and offshore teams.
• Conduct regular team meetings, address concerns, and support team performance initiatives.
• Identify opportunities for process improvements.
• Collaborate with cross-functional teams.