The Team Leader is responsible for leading a team of associates who respond to phone and written inquiries from branch offices and clients, and for partnering with branches in CST type support.
Requirements
- Providing world class service and setting high quality service expectations
- Effectively allocating firm resources to accomplish work in the most efficient and cost effective manner
- Ensuring associates receive adequate training and resources to complete their work
- Providing strong leadership and creating an environment based on trust, open communication, and a cohesive team effort
- Focusing team efforts on high-priority actions that support firm, division, and departmental goals and strategies
- Identifying and advancing opportunities to improve operational efficiency and/or enhance the branch, client, and associate experience
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance