CRM Strategist
elasticStageLondon, England, United Kingdom
Posted February 6, 2026
Full Time
About the Company
elasticStage offers an on-demand manufacturing and distribution platform for vinyl and CD releases, allowing artists and record labels to sell their entire catalogues without upfront inventory costs or minimum order requirements. The service eliminates risk by producing physical copies only when customers place orders, ensuring zero inventory overhead. With a user-friendly interface, high-quality production, and global distribution capabilities, elasticStage empowers creators to monetize physical media efficiently and sustainably. This unique zero-cost, zero-risk model distinguishes elasticStage in the music manufacturing industry, making physical releases accessible to independent and emerging artists alike.
Job Description
We are seeking a CRM Strategist to lead the development and execution of our customer relationship management initiatives in the fast-growing, high-profile industry disruptor, elasticStage. The successful candidate will build out our CRM system, identify key opportunities to create targeted email and SMS flows, and maximise conversions on our platform.
Requirements
- Develop and implement comprehensive CRM strategies aligned with business goals, across acquisition, engagement, retention, and conversion in an on-demand e-commerce environment.
- Build, scale, and optimise the CRM infrastructure from the ground up, using CleverTap for advanced segmentation, automation, and multi-channel orchestration.
- Analyse user data, behaviour patterns, and performance metrics to identify friction points, personalization opportunities, and areas for improvement.
- Design and execute targeted email and SMS campaigns, including automated flows, triggers, and complex user journeys with dynamic content to drive user actions and revenue.
Benefits
- Industry-Leading Salary Package
- Flexible time off
- Comprehensive Pension Scheme
- Cutting-Edge Tech Office Environment
- Medical Insurance
