We're excited to announce that our team is growing and we are adding 6 more team members!!! Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!
Requirements
- Coordinate the authorization and referral process for each assigned referral.
- Process referrals for requested services, ensuring timely and thorough completion.
- Monitor referral requests for completeness and take appropriate steps to review, request and obtain additional information when requested services are incomplete or inconsistent with scope of service.
- Provide accurate data entry of referral or authorization information into the electronic medical record.
- Send complete information to patient's insurance (when applicable) and referring specialist in order to coordinate referral.
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
- Ensure referral is completed according to the department guidelines and within the appropriate time frame.
- Make outreach efforts to insurances, patient, specialist office and care team as set forth by department guidelines and clinical priorities.
- Handle telephone calls in a friendly, courteous and sensitive manner.
- Return calls and follow up in a timely manner.
- Interacts collaboratively with clinical staff, other ancillary departments, and outside entities (specialist office, insurances, etc.).
- Resolves differences in a spirit of cooperation and creates solutions, which benefits all parties, especially clinic patients.
- Assist and support the Center/Department/Program to meet standards of high reliability.
- Performs other related duties as indicated or when requested by the manager.
Benefits
- Healthcare: Medical (Kaiser or Western Health Advantage), Dental, Vision
- Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
- FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
- 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
- Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
- Paid time off and paid holidays.
- Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
- Tuition Reimbursement program and CME/CEU program.
