Technical Support Representative (Korean Speaking)

Emerson is seeking a Technical Support Representative fluent in Korean to provide technical assistance to customers. The role involves handling inbound requests via various channels, resolving technical issues, and maintaining customer data. This position requires collaboration, problem-solving, and a customer-focused approach, and offers hybrid work options.

Requirements

• Creates and routes technical issues.
• Handles inbound technical support requests.
• Validates customer entitlements and approves exceptions.
• Resolves technical issues for customers across all account tiers.
• Escalates issues to the appropriate support group.
• Captures and documents knowledge for self-service.
• Leads knowledge-centered service (KCS) implementation.

Benefits

• Competitive benefits plans
• Various medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Flexible time off plans