Technical Support Representative (Mandarin Speaking)

This full-time, Hybrid position requires a Mandarin-speaking Technical Support Representative to provide support to customers across all account tiers. Responsibilities include handling technical issues, validating customer entitlements, and resolving customer incidents, while also contributing to a knowledge-centered service approach and self-service solutions. The ideal candidate will collaborate with colleagues, focus on customer needs, and represent Emerson's values.

Requirements

• Requires actively partnering with customers.
• Needs intermediate/advanced Mandarin and English fluency.
• Proficient in problem-solving, communication, and technical skills.
• Supports both customer and company needs.

Benefits

• Competitive benefits plans
• Variety of medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition