Bilingual Client Support Associate (French & English)

Employment Hero is a mission-driven company that provides an all-in-one employment operating system. As a Bilingual Client Support Associate, you will provide timely, accurate, and professional support to clients in both English and French via email and video calls.

Requirements

• Bilingual fluency in English and French (written and spoken)
• Knowledge of Canadian payroll, including Quebec-specific regulations
• 1+ years of client support or client management experience
• Exceptional organizational skills to juggle multiple tickets simultaneously
• Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance
• Excellent interpersonal and communication skills to build trust with clients and internal teams
• A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience
• Tech savvy and possesses the ability to learn new platforms and software rapidly
• Experience working in a start-up or fast-paced environment

Benefits

• Generous parental leave policy
• Subsidized egg freezing
• WFH office expense budget
• Outstanding learning & development opportunities