Bilingual Client Support Associate (French & English)

We're looking for a Bilingual Client Support Associate to join our remote team. As a bilingual associate, you'll provide timely and accurate support to clients in English and French via email and video calls. You'll troubleshoot and resolve client inquiries related to HR and payroll products and offer support and guidance on navigating our platform.

Requirements

• Bilingual fluency in English and French (written and spoken)
• Knowledge of Canadian payroll, including Quebec-specific regulations
• 1+ years of client support or client management experience
• Exceptional organizational skills to juggle multiple tickets simultaneously
• Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance
• Excellent interpersonal and communication skills to build trust with clients and internal teams
• A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience
• Tech savvy and possesses the ability to learn new platforms and software rapidly
• Experience working in a start-up or fast-paced environment

Benefits

• Generous parental leave policy
• Subsidised egg freezing
• WFH office expense budget
• Outstanding learning & development opportunities