Customer Support Manager
Employment HeroNorth Grenville, Ontario, Canada • Australia • New Zealand • Singapore, Singapore • Malaysia • Canada
Posted October 21, 2025
Full Time
About the Company
At Employment Hero, we’re an ambitious group of people on a mission to make employment easier and more valuable. We believe that when work works, it works for everyone. As the all-in-one employment solution for businesses with big ambitions and their teams, we support you at every stage of the employee lifecycle. From recruitment to HR, compliance and payroll, we’re here to unleash your team’s full potential. Since our inception in 2014, we’ve had some pretty impressive growth (we’re talking 100% YoY). We reached unicorn status in 2022 and now serve 300,000 businesses globally. With more than 2 million users using our platform and the Swag app - we have no plans to slow down. To find out more, visit employmenthero.com
Job Description
Employment Hero is seeking a Customer Support Manager to lead their customer support teams and ensure exceptional service through various channels. This role focuses on leading and developing a team, implementing quality assurance processes, and driving continuous improvement initiatives. The manager will collaborate with other teams and serve as a key contact for customers.
Requirements
- Demonstrated success in leading and managing large teams.
- Experience working with cross-functional teams.
- Proven track record of implementing support strategies.
- Excellent leadership and team management skills.
- Analytical and data-driven approach to decision-making.
- Exceptional communication and interpersonal skills.
- Familiarity with customer support tools and CRM systems.
- Knowledge of customer support methodologies.
Benefits
- Remote work
- Cutting-edge tools
- Training and development opportunities
- Employee share options
- Subsidized egg freezing
