Manager - Customer Support
ValidityTampa, Florida, United States • Boston, Massachusetts, United States • Denver, Colorado, United States • London, England, United Kingdom • São Paulo, Brazil • Sydney, New South Wales, Australia
Posted September 15, 2025
Full Time
About the Company
Validity Inc. is a leading provider of data validation and CRM solutions, offering services such as email verification, deduplication, and data quality assurance. With products like Everest, DemandTools, and BriteVerify, Validity helps businesses worldwide enhance their marketing, sales, and customer success efforts by ensuring accurate and reliable data. The company's focus on trustworthiness and efficiency makes it a key partner for organizations looking to optimize their customer interactions and drive revenue growth.
Job Description
Validity is seeking a Manager of Customer Support to ensure the company delivers a world-class support experience. The role involves managing teams, optimizing processes, and implementing improvements to enhance customer satisfaction, support KPIs, and develop team members. The manager will be responsible for inspiring, motivating, and managing teams while being a model of customer service.
Requirements
- 2+ years directly managing a ticket/case-based support team.
- 4+ years in a customer support role.
- Success in meeting/exceeding Customer Support KPI's (TTR, minimizing Backlogs, improving CSAT).
- Experience building reports and analyzing data to drive process improvements.
- Experience in a growth-stage company, managing hyper-growth and change within a team.
Benefits
- Competitive salary
- Benefits package (details not provided in description)
- Equal opportunity employer
