Customer Support Manager
PitchBookSeattle, Washington, United States
Posted October 15, 2025
95000 - 95000 USD year
Full Time
About the Company
PitchBook is a leading provider of comprehensive data, research, and insights for global capital markets. Offering a dynamic suite of products including private equity, venture capital, and alternative assets, PitchBook empowers clients to make informed decisions through actionable intelligence. As part of Morningstar, PitchBook continues to expand its coverage and innovation, setting new standards in the industry.
Job Description
PitchBook, a Morningstar company, is seeking a Customer Support Manager to lead a team of Tier 2 Support Specialists. The role focuses on ensuring clients achieve their goals, supporting onboarding, and managing a high-performing team. The manager will be responsible for the overall support strategy, process improvement, and collaboration with the director to improve customer engagement.
Requirements
- Manage and lead a team of Tier 2 Customer Support Specialists.
- Ensure successful onboarding for new team members.
- Provide coaching and career development for team members.
- Audit customer interactions for quality and adherence.
- Collaborate with Director, Customer Support Business Operations.
- Serve as a point of escalation for critical client issues.
Benefits
- Comprehensive health benefits
- Paid sabbatical program after four years
- Paid family and paternity leave
- Annual educational stipend
- Competitive Compensation
- 401k match
- Shared ownership employee stock program
- Monthly transportation stipend
- Employee assistance program
- Employee resource groups
- Dependent Care FSA
- Company-wide events
- Employee referral bonus program
- Quarterly team building events
- Financial health program
