Engageware delivers an AI‑powered customer engagement platform tailored for regulated industries, enabling seamless, compliant interactions across multiple touchpoints. The solution orchestrates over a billion AI conversations, schedules billions of appointments, and equips employees with consistent, approved knowledge to address high‑stakes inquiries. By integrating automation, conversational AI, appointment scheduling, and governed knowledge management, Engageware transforms fragmented customer journeys into unified, compliant experiences. With the 2023 acquisition of Aivo and a client portfolio that includes 25% of the top 50 banks and 20% of the top 20 telecom providers in the Americas, Engageware uniquely combines industry expertise, scale, and governance to drive growth, conversion, and reduced call‑center workload for more than 600 organizations worldwide.
Open Positions
Senior Customer Success Manager
5+ years of experience in Customer Success, Account/Relationship Management, or similar roles. Post-secondary degree or relevant experience
Customer Success Manager
2-3 years of experience in Customer Success, ability to build strong relationships, experience working with Enterprise clients
Enterprise Account Executive
8+ years of experience in SaaS sales, experience leading complex sales cycles, and strong understanding of AI
Head of Sales - Aivo
5+ years of experience as Enterprise Account Executive, 2+ years in leadership capacity, strong understanding of AI, and ability to prospect and generate new business
Director of Sales
8+ years of experience, proven track record of building high-performing sales teams, and strong understanding of AI
Customer Success Team Leader
5+ years of customer success experience, 2+ years in a leadership role, and a Bachelor’s degree in a related field
Product Manager
5+ years in product management, ideal with appointment scheduling or calendar tools, strong understanding of customer experience design and product usability
Sr Backend Developer
Proven experience as a Backend Developer with strong proficiency in Python and Goland, strong problem-solving skills, and excellent communication and collaboration skills
Sr Backend Developer, Golang - Aivo
2+ years of experience as a Backend Developer with a strong focus on server-side development, proficiency in Goland and Python, and experience working with distributed systems
Senior Sales Architect - Aivo
5+ years of experience in Technical Pre-Sales, Consulting, or Solution Architecture, AI Models, SaaS, or enterprise technology roles
+13 More Jobs Available!
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