Tier II Help Desk Technician (Managed Services, on-site Orlando)

Enterfusion is seeking a Tier 2 Help Desk Technician to provide on-site support for scaling infrastructure in a dynamic MSP environment. This role involves proactive monitoring, incident resolution, escalation management, and on-call support for a rotating schedule. The ideal candidate is proactive and enjoys problem-solving in a modern office environment.

Requirements

• 3–5+ years in IT support with recent Tier 2 responsibilities
• Demonstrated ownership of escalations and complex incidents
• Hands-on with Microsoft 365 & Entra ID tenant admin
• Solid networking across VLAN/DHCP/DNS/VPN
• Comfortable with a modern PSA and RMM
• Willingness to participate in a required on-call rotation

Benefits

• Annual salary
• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Dental & Vision Insurance
• Short- & Long-Term Disability Insurance
• SIMPLE IRA
• Continuous Learning