Technical Support Analyst
Eola Technology PartnersOrlando, Florida, United States
Posted August 7, 2025
Full Time
About the Company
Eola Technology Partners delivers turnkey IT solutions tailored to small and medium businesses, combining managed services, VOIP telephony, hosted Exchange, backup & disaster recovery, and strategic consulting. Their seasoned team focuses on delivering reliable, scalable technology that empowers clients to grow while reducing operational risk. By prioritizing a personalized, community‑centric approach, Eola offers an “uncommon IT experience” that blends technical expertise with proactive support and customized service delivery.
Job Description
Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team.
Requirements
- Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments
- Provide on-site support at client locations for troubleshooting and deployments
- Serve as an escalation point and mentor to Tier 1 team members
- Meet and exceed SLA standards with timely ticket resolution and top-tier customer service
- Participate in on-call rotation for remote support escalations
Benefits
- Competitive Pay
- Career Growth Opportunities
