Bilingual, Customer Service Specialist (FR/ENG)
EQ Bank | Equitable BankToronto, Ontario, Canada
Posted October 20, 2025
Full Time
About the Company
Equitable Bank (EQ Bank) is Canada's Challenger Bank™, offering outstanding personal and commercial banking experiences through a digital platform. As one of the country's largest banks by assets, EQ Bank provides comprehensive services including lending, mortgages, insurance, and digital banking, with a focus on enriching lives through financial solutions. Named one of the top banks in Canada since 2021 by Forbes, EQ Bank is a wholly owned subsidiary of EQB Inc., dedicated to driving change and innovation in the financial sector.
Job Description
Equitable Bank is seeking a Bilingual, Customer Service Specialist to provide exceptional customer service to existing borrowers via telephone and email. This role requires a strong understanding of the mortgage life cycle and Equitable Bank's mortgage products, along with excellent communication and interpersonal skills. The company emphasizes innovation and employee growth, and focuses on providing top-tier customer service.
Requirements
- Demonstrated front line customer service experience (minimum 12 months)
- Post-secondary education (diploma)
- Knowledge of commercial and residential lending products
- Ability to multi-task, work with little or no supervision
- Exceptional interpersonal and communication skills
- Strong mathematical and analytical skills
- Computer literate (MS Outlook, MS Word, MS Excel)
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Virtual events
- Professional development allowance
- Career Development program
- Fully remote options